Refund policy

Return and Refund Policy

Last Updated: November 1, 2026

At Pag Orlando Limited, Inc. (k5aut3-hr.myshopify.com), we craft premium bath and personal hygiene solutions—including our curated lines of nourishing shampoos, restorative conditioners, and invigorating body washes. We want every aspect of your self-care routine to bring complete satisfaction. If for any reason a purchase does not meet your expectations, our transparent return and refund process is designed to make resolution effortless.

Return Eligibility Window

You have 30 calendar days from the date your package is delivered to request a return or exchange.

Hygiene & Safety Standards for Personal Care Products

Because bath care items directly touch the skin and hair, strict health and safety standards apply to all returns:

  • Unopened & Unused Items: Shampoos, conditioners, and body washes must remain sealed in their original packaging, unopened, unused, and in the exact condition you received them.

  • Safety Seals: Any product with a broken outer safety seal or opened cap cannot be accepted for return due to hygiene regulations, unless the item arrived damaged or defective.

  • Proof of Purchase: A valid receipt, packing slip, or order number is required to process any return.

Step-by-Step Return Process

  1. Initiate Your Request: Contact our customer service team at [email protected] with your order number, full name, and the specific items you wish to return. Please state the reason for your request.

  2. Review & Authorization: Upon reviewing your request, we will provide you with a Return Merchandise Authorization (RMA) along with detailed instructions on how and where to dispatch your package.

  3. Pack Your Items: Securely pack the unopened products in their original protective packaging to prevent damage during transit.

  4. Ship Your Package: Send your returned items directly to our designated facility:

    Pag Orlando Limited, Inc. - Returns Department

    14 Wilshire Rd, Edison, NJ 08817, United States

Note: Unless the return is due to an error on our part (such as sending an incorrect or defective item), customers are responsible for all return shipping costs.

Damaged, Leaking, or Defective Goods

We take immense pride in carefully packaging liquids to endure transit. However, if your bottle of shampoo, conditioner, or body wash arrives leaking, cracked, or defective:

  • Contact us within 48 hours of delivery at [email protected].

  • Attach clear photographic evidence showing the damaged container, package label, and outer box.

  • Upon verification, we will promptly dispatch a replacement or issue a full refund at zero additional cost to you.

Refunds & Processing Time

Once your return package arrives at our Edison facility and undergoes quality inspection, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: Refunds will be credited to your original payment method within 5 to 10 business days, depending on your financial institution's processing schedules.

  • Shipping Fees: Original shipping charges (if applicable) are non-refundable.