Shipping policy

Shipping Policy

Last Updated: November 1, 2026

At Pag Orlando Limited, Inc., we strive to ensure that your hair and skin care routine remains uninterrupted. We process and dispatch orders efficiently so you can enjoy your products without unnecessary delays.

Rates & Free Shipping Eligibility

We offer clear, straightforward shipping structures for our domestic customers:

Order Total Value Domestic Shipping Fee

$10.00 USD and Above

FREE Standard Shipping

Under $10.00 USD

$5.99 USD Flat Rate

Order Processing & Lead Times

  • Fulfillment Time: Standard order processing takes 1 to 3 business days (Monday through Friday, excluding public holidays).

  • Cut-off Time: Orders placed after 3:00 PM EST will begin processing on the following business business day.

  • Address Verification: Please verify that your delivery address is complete and accurate before submitting your order to avoid fulfillment delays.

Delivery Estimates

Once dispatched from our Edison, NJ warehouse, typical transit times are as follows:

  • Standard Ground Shipping: 3 to 7 business days within the contiguous United States. Note: Delivery timelines are estimates provided by postal carriers and may be subject to minor delays during peak holiday seasons or severe weather events.

Order Tracking

Upon dispatch of your package, an automated shipping confirmation email containing a tracking number will be sent to the address provided during checkout. You can use this tracking number to monitor your package's delivery progress.

Liquid Product Packaging Assurance

Shampoo, conditioner, and body wash bottles require durable packaging. Our shipping team inspects every bottle, secures bottle caps, and utilizes protective cushioning to ensure your order arrives sealed and safe.

Lost, Stolen, or Undeliverable Packages

If your tracking status indicates that your package was delivered but you have not received it:

  1. Check surrounding areas, porch, and building mailrooms.

  2. Confirm with household members or neighbors.

  3. Contact us at [email protected] within 5 calendar days of the listed delivery date so we can assist you in opening an investigation with the shipping carrier.